Refund policy
Last updated: July 18, 2026
We want you to be satisfied with your purchase from SVMA Store. Please review this policy before placing your order.
30-Day Returns
You may request a return within 30 days of the date your order is delivered.
To qualify for a change-of-mind return, the item must be:
- Unused, uninflated and unassembled
- In the same condition in which it was received
- In its original packaging
- Returned with all parts, accessories, manuals and promotional items
- Accompanied by proof of purchase
To request a return, contact us at noahsavaya@gmail.com with your order number and reason for the return.
Do not return an item without contacting us first. Returns sent without approval may not be accepted.
Approved return instructions will be provided by email after your request is approved.
Damaged, Defective or Incorrect Products
Please inspect your order when it arrives.
Contact us within 48 hours if your order is damaged during delivery, contains the wrong product or appears to be defective. Include your order number and clear photographs or video showing the problem.
If the product is confirmed to be damaged, defective or incorrect, we may provide a replacement, replacement part or refund at no additional cost to you.
Products damaged by misuse, improper storage, unauthorized modification, failure to follow instructions or normal wear are not considered defective.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns.
SVMA Store will cover reasonable return shipping costs when we confirm that an item was delivered damaged, defective or incorrect.
Original shipping charges are not refundable unless the return resulted from an error by SVMA Store.
Use a tracked shipping service. We are not responsible for returns lost or damaged while being shipped back to us.
Do not mail a damaged or swollen lithium battery. Contact us first for safe handling instructions.
Refunds
We will inspect your return after it arrives.
When a refund is approved, it will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.
Contact us at noahsavaya@gmail.com if more than 15 business days have passed since your refund was approved.
Order Cancellations
Cancellation requests must be submitted within 12 hours of placing the order.
We cannot guarantee cancellation after an order has entered processing or has been shipped. Once shipped, the order must follow the standard return process.
Non-Returnable Items
The following items cannot be returned unless they arrived damaged or defective:
- Gift cards
- Clearance or final-sale products
- Products damaged through misuse
- Products missing parts or original packaging
- Personalized or made-to-order products
Exchanges
The quickest way to receive a different product is to return the original item and place a new order after the return has been approved.
Warranty Claims
Certain products may include a separate limited warranty. Warranty coverage, length and exclusions will be stated on the applicable product page.
A warranty does not cover accidental damage, misuse, water damage outside the product's intended use, improper maintenance or ordinary wear.
Contact
For return or refund questions, contact:
Email: noahsavaya@gmail.com