Shipping policy

Last updated: July 18, 2026

This Shipping Policy applies to orders placed through svma.store.

Shipping Locations

We currently ship to addresses within the United States.

Some battery-powered or oversized products may not be available for delivery to Alaska, Hawaii, US territories, PO boxes or military addresses. Any restriction will be shown at checkout or communicated before shipment.

Processing Time

Orders are normally processed within 1-3 business days after payment is approved.

Orders placed on weekends or public holidays begin processing on the next business day.

Processing time is separate from delivery time.

During product launches, sales, holidays or unusually busy periods, processing may take longer.

Estimated Delivery

Standard US delivery normally takes:

5-10 business days after processing

Delivery estimates are not guarantees. Weather, carrier disruptions, address problems, customs checks, inventory delays and other events outside our reasonable control may affect delivery.

Any delivery promise displayed on a product page or during checkout takes priority over the general estimate above.

Shipping Charges

Shipping charges, when applicable, are calculated and displayed during checkout before payment.

Orders advertised with free shipping will not be charged standard delivery fees. Additional charges may apply for expedited, remote-area or specialized delivery when clearly shown before purchase.

Tracking

When tracking is available, you will receive a shipping confirmation containing the tracking details.

Tracking information may take up to 48 hours to update after the carrier receives the shipment.

Some orders may arrive in more than one package and may have separate tracking numbers.

Correct Delivery Information

Customers are responsible for entering a complete and accurate delivery address.

Contact noahsavaya@gmail.com immediately if you need to correct an address. We cannot guarantee changes after an order begins processing.

Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer.

Delayed Orders

Contact us if your tracking has not updated for seven business days or your order has not arrived within the stated delivery period.

If we cannot ship your order within the time promised, we will provide an updated estimated shipping date and, where required, allow you to accept the delay or cancel the affected order for a full refund.

Lost Packages

We will work with the carrier to investigate. Depending on the outcome, we may provide a replacement or refund.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

Check around the delivery location.
Ask household members or neighbors.
Confirm the delivery address in your order.
Contact the carrier.
Contact us within seven days of the recorded delivery.

We will assist with the investigation but may require carrier confirmation before issuing a replacement or refund.

Damaged Deliveries

Photograph the package before opening it if it arrives visibly damaged.

Report shipping damage within 48 hours by emailing noahsavaya@gmail.com with:

Your order number
Photographs of the outer packaging
Photographs or video of the damaged product
Photographs of the shipping label

Keep the packaging and product until the claim is resolved.

Refused and Undeliverable Packages

Packages returned because they were refused, unclaimed or addressed incorrectly may be refunded after return costs and non-refundable carrier charges are deducted, except where prohibited by law.

Battery-Powered Products

Some products contain lithium batteries and may be shipped using approved ground or specialized services.

Do not attempt to return a damaged, leaking or swollen battery through ordinary mail. Contact us for instructions.

Contact

For shipping questions, contact:

Email: noahsavaya@gmail.com